Privacy Policy
Privacy Notice Highlights
This Privacy Notice applies to customer information One Plant collects through this website (OnePlant.ca). Below are highlights of our personal information handling practices.
Information We Collect
We collect your information from the following sources:
Information you provide when you fill out forms, including online purchases, customer service inquiries, and surveys
Information from other sources, such as companies that help us update our records
Information collected automatically when you visit our website, including browser settings and information collected through cookies
How We Use and Disclose Your Information
We do not sell or rent your personal information to third parties
We use your information to provide products and services and to manage our business operations, including:
Fulfilling orders
Responding to inquiries
Authenticating users
Preventing fraud and loss
Analyzing business operations and website performance
We combine all information we collect other than information relating to your browsing history
We may share information with our affiliates, which may be located outside of Canada and subject to different laws
We may share information with third-party service providers to assist in our operations, such as shipping services
How to Contact Us
If you have a privacy question or concern, please contact us at:
privacyofficer@OnePlant.ca (905) 471-3860
One Plant™ Detailed Privacy Notice
About Us
This website (OnePlant.ca) is operated by One Plant Retail Corp.
Address: 210 Shields Court Markham, Ontario L3R 8V2 Canada
We have appointed a Chief Privacy Officer who is accountable for our personal information handling practices. Questions or complaints may be directed to:
In this Privacy Notice, the terms “we,” “our,” and “us” mean One Plant Retail Corp.
Effective Date and Scope
This Privacy Notice is effective as of January 1, 2019.
It governs personal information collected through the OnePlant.ca website.
Our retail stores have a separate privacy notice available in-store. A copy may also be requested by emailing privacyofficer@OnePlant.ca.
What Personal Information Do We Collect?
Personal information is information that identifies you or can reasonably be associated with you. This may include:
Email address
Home address
Telephone or mobile number
Image
Age, income, or similar information when associated with you
Personal information may also include details about how you use our website or whether you have opened promotional emails, where this information can be associated with you.
For business customers, personal information does not include your title, business address, or business telephone number.
We collect personal information when you:
Create an account
Make a purchase
Enter a contest or promotion
Submit reviews or surveys
Communicate with us through web forms or other channels
We may also receive personal information from third parties, such as:
Payment processors (e.g., transaction approval or decline status)
Shipping providers (e.g., delivery status)
Promotional or marketing partners where you have authorized information sharing
How Do We Use Your Personal Information?
We use your personal information to:
Communicate with you regarding requests or inquiries
Administer contests and promotions
Recommend products and services based on inferred interests
Publish product reviews
Provide store location information through our store finder
Address customer service matters, recalls, or warranty issues
Protect the security and integrity of our websites and business operations
Personalized Offers and Web Analytics
We automatically collect technical and usage information when you visit our website to:
Ensure pages load correctly
Personalize your experience
Improve website functionality and performance
This may include information such as referral sources, browser type, operating system, language, IP address, pages visited, and time spent on pages.
We use this information to:
Adjust content based on geographic location
Analyze browsing patterns and product interest
Suggest relevant products or services
Measure engagement with promotional emails
Your Ad Choices: Interest-Based Advertising
Our website uses cookies and pixel files to deliver interest-based advertising through third-party providers.
These technologies allow advertisements to be tailored based on your browsing activity on our website. Cookies and pixels typically remain active for up to 90 days.
Our advertising partners participate in the Digital Advertising Alliance of Canada’s Ad Choices Program, which provides information and opt-out options for interest-based advertising.
Opting out does not eliminate advertisements from us, but it does limit personalization. Blocking cookies may affect website functionality, including the shopping cart and checkout process.
Regarding Children and Minors
Our website and services are not directed to individuals under the age of 19.
We do not knowingly collect personal information from children or minors. Minors are not permitted to create accounts, make purchases, or enter promotions.
Do We Disclose Your Personal Information to Others?
We may share personal information with service providers and corporate affiliates who assist us with business operations, including shipping and marketing services.
All service providers and affiliates are required to safeguard personal information and may only use it for authorized purposes.
Personal information may also be transferred as part of:
A merger, acquisition, or sale of assets
Corporate restructuring
Insolvency or bankruptcy proceedings
We may disclose personal information where required to collect a debt or investigate potential legal violations, where permitted by law.
Law Enforcement Requests
We may disclose personal information without your consent if required by court order, subpoena, warrant, or valid law enforcement request related to an actual or potential investigation.
Storage Outside of Canada
Personal information may be stored or processed by us, our service providers, or affiliates outside of Canada and may be subject to the laws of the jurisdiction in which it is stored.
How Do You Make a Complaint?
If you have questions or concerns about personal information collected by us, please contact our Chief Privacy Officer:
privacyofficer@OnePlant.ca (905) 471-3860
How Do We Protect Your Personal Information?
We use administrative, technical, and physical safeguards to protect your personal information, including restricted employee access and secure server environments.
Despite these measures, no system is completely secure. We cannot guarantee that unauthorized access or data breaches will never occur. You should not transmit sensitive information through our website if you are concerned about security risks.
Links to Third-Party Websites and Social Media
Our website may contain links to third-party websites or social networks, including Facebook, Twitter, Instagram, and YouTube.
We do not control the privacy practices of third-party websites. Your use of these websites is governed by their respective privacy policies.
If you link your social media account to our website, you may manage or remove that connection through your social media privacy settings.
Notice to Persons Outside of Canada
This Privacy Notice is governed by the laws of Canada and applicable provincial laws.
By submitting personal information to us, you consent to its processing under Canadian jurisdiction.
One Plant (Retail) Corp. January 1, 2019